Privacy Policy
Last updated: 1 January 2026
1. Who We Are
Reactive ("we", "our", "us") is a premium home-based physiotherapy service. We operate across Nagpur, Maharashtra, India. We are the data controller for personal information collected through this website and in the course of providing our customized clinical services.
2. Information We Collect
We collect personal information you provide directly, including your name, email address, phone number, and any health-related information you share when booking appointments or completing intake forms. We also collect technical data such as IP addresses, browser types, and pages visited through cookies and analytics tools.
3. How We Use Your Information
We use your information to schedule and manage appointments, communicate with you about your care, send administrative notifications, improve our services, and comply with legal obligations. We do not sell your personal data to third parties.
4. Health Information
Health information is treated with the highest level of confidentiality. It is stored securely and only accessed by authorised clinical staff involved in your care. We comply with all applicable healthcare data protection regulations.
5. Data Retention
We retain patient records in accordance with healthcare regulations. Non-clinical data is retained for 3 years. You may request deletion of your non-clinical data at any time by contacting us.
6. Your Rights
You have the right to access, correct, or delete your personal data, restrict processing, and data portability. To exercise these rights, please email us at hello@reactivept.in.
7. Cookies
We use essential cookies to ensure the website functions correctly. We also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.
8. Contact
For any privacy-related queries, please contact us at hello@reactivept.in.